Case Study: Nexon boosts operational efficiency and customer experience with Splunk

Nexon cuts incident response from days to minutes with Splunk

Nexon Korea Corporation, a major gaming company and leader in online and mobile games in Korea, faced challenges in gaining visibility into user behavior across its numerous virtual worlds. They needed to make informed decisions about content and game balance, proactively address abusive behavior, and move away from cumbersome manual processes. To solve this, Nexon deployed Splunk Enterprise to analyze its game logs and gain real-time, actionable intelligence.

By implementing Splunk's platform, Nexon gained a single-pane-of-glass view for correlating data from multiple sources. The solution provided real-time insights that enhanced operations, optimized the user experience, and strengthened customer support. Measurable impacts included reducing the mean-time-to-resolution for issues from days to minutes, cutting abuse detection time from days to minutes, and achieving a tenfold reduction in the manpower required for infrastructure maintenance. Splunk also enabled Nexon's marketing team to gain valuable insights into gamer behavior to drive new revenue opportunities.

Nexon