Case Study: New Jersey Institute of Technology improves student success and campus system visibility with Splunk

New Jersey Institute of Technology reclaims 120 staff hours a year with Splunk

The New Jersey Institute of Technology (NJIT) faced significant visibility challenges after migrating its student information system to the cloud, leading to disruptive downtime and a surge in help desk calls for issues like slow load times. To address this, the university turned to Splunk, utilizing its Observability Cloud and Core platforms to gain holistic visibility across its network and better support its diverse student body.

By implementing Splunk, NJIT's IT team could proactively identify and resolve issues, automate maintenance testing, and schedule reboots during non-disruptive times. The solution from Splunk enabled a double-digit reduction in mean time to detect and resolve (MTTD/MTTR), reclaimed 120 staff hours annually, and ensured zero slow-downs during critical periods like student registration, putting the university on track for 99.99% availability of student-facing systems and directly supporting student success.

New Jersey Institute of Technology