Case Study: NAPAS achieves real-time business visibility and rapid issue resolution with Splunk Enterprise

NAPAS Ensures Seamless Operations with Real-Time Business Visibility and Intelligence

NAPAS (National Payment Corporation of Vietnam), licensed by the State Bank of Vietnam, operates the country’s interbank switching and electronic clearing services and processes over one million transactions daily. After a merger the company struggled with limited visibility into its IT infrastructure, inefficient monitoring, and slow, labor‑intensive issue resolution—threatening 24/7 availability, productivity and regulatory compliance.

By implementing Splunk Enterprise, NAPAS consolidated structured and unstructured machine data into real‑time dashboards and correlation rules accessible across teams. The platform delivered end‑to‑end operational visibility, cut troubleshooting from hours to about five minutes, reduced operator training to under a week, automated compliance reporting, improved SLA performance and enabled future capabilities like fraud monitoring and business analytics.

NAPAS

Nguyen Hung Nguyen

Chief Information Officer