Case Study: Molina Healthcare reduces IT incidents fivefold and cuts mean time to resolution 63% with Splunk Enterprise and Splunk ITSI

Molina Healthcare Gains Healthy Advantage with Splunk Enterprise and Splunk ITSI

Molina Healthcare, a Fortune 500 multistate provider serving government-funded plans, faced rapid growth and an explosion of machine data while relying on expensive, disparate IT monitoring tools. The Enterprise Infrastructure team lacked real-time, end-to-end visibility—making troubleshooting ad hoc, slowing recovery when the revenue-critical claims engine degraded, and preventing prioritization of incidents based on business impact.

By deploying Splunk Enterprise and Splunk IT Service Intelligence, Molina consolidated monitoring, gained unified dashboards and transaction tracing, and decommissioned many legacy tools. The platform enabled proactive operations, faster investigations, and data-driven insights into claims and clinical trends—cutting IT incidents fivefold, reducing mean time to resolution by 63%, improving claims engine reliability, and supporting better member retention and cost control.

Molina Healthcare

Ben Gordon

VP of Enterprise Infrastructure Services