Case Study: mail.de achieves improved performance and availability with Splunk Enterprise

mail.de Increases Performance and Availability Through Operational Intelligence

mail.de, a German email provider offering secure FreeMail accounts, struggled to monitor a heterogeneous, rapidly growing IT landscape made up of many systems and log formats. The fragmented logs and rising machine-generated data made it hard to get a holistic view, quickly identify root causes, and maintain high service availability and responsive customer support.

mail.de implemented Splunk Enterprise (and add-ons) to centrally index and correlate logs, enable real-time alerting, and provide dashboards for IT, management and marketing. The deployment—completed in hours—gave the team fast diagnostics and proactive monitoring, resulting in improved service availability, faster troubleshooting, enhanced customer support, and time-saving business insights for multiple departments.

mail.de

Fabian Bock

Founder and CEO