Case Study: Leidos achieves real-time event management and slashes thousands of alerts to ~50 with Splunk IT Service Intelligence (Splunk)

Leidos Taps Splunk ITSI for Better Event Management

Leidos, a Fortune 500 science and technology company supporting defense, intelligence, health and other markets, faced a 24/7 availability challenge: a Balkanized IT organization spanning 120 services and 240 locations where a legacy event-management tool generated thousands of alerts but couldn’t correlate data or prioritize issues before they affected customers.

By deploying Splunk Enterprise and Splunk IT Service Intelligence, Leidos centralized logs and alerts, correlated events across silos, and built role-based dashboards. The platform ingests data from about 20 management systems and 4,500+ configuration items, reducing 3,500–5,000 daily alerts to roughly 50 actionable tickets and delivering faster triage, real-time monitoring and better capacity planning.

Leidos

Don Mahler

Director of Performance Management