Case Study: Leading Online Travel Company achieves faster root cause analysis and consolidated ecommerce data with Splunk

Leading Online Travel Company Leverages Splunk to Consolidate Data and Tools Across Its Ecommerce Group: An EMA ROI Study

Leading Online Travel Company, a major ecommerce travel provider, faced a highly complex and siloed IT environment with 20 different logging tools across 54 database instances, making root-cause analysis slow and outages costly. The company turned to Splunk to consolidate data and tools across its ecommerce group and create a common platform for faster incident diagnosis.

Splunk was deployed in a pilot that covered 1,000 servers in 30 days and then expanded across the environment to more than 11,200 hosts. With Splunk, the company reduced RCA response time from nearly four hours to less than one hour, cut MTTR by 82%, improved root-cause identification to 90%, and achieved an annual hard ROI of $14.1 million, including $119,831 in annual incident-response savings and about $22 million in projected two-year infrastructure savings.