Case Study: Länsförsäkringar Bank achieves faster issue resolution and deeper customer insights with Splunk Enterprise

Länsförsäkringar Bank Brings Data Together to Build Business on Insights

Länsförsäkringar Bank, the fifth largest bank in Sweden with 128 branches and over 500,000 customers, faced a growing challenge as more customers used online and mobile channels. Those services generated vast volumes of machine data spread across systems and teams, leaving the bank with limited visibility into performance and customer behavior and a reactive, slow process for diagnosing service issues.

By deploying Splunk Enterprise to centralize and analyze machine data, the bank gained near‑real‑time monitoring, faster issue resolution (minutes rather than days), and deeper insight into customer device and usage patterns. Those insights improved the customer experience, helped prioritize investments (notably in mobile), and supported smarter development and testing of new services.

Lansforsakringar

Stefan Frisk

Solutions Architect