Case Study: Kurt Geiger achieves real-time website performance monitoring and proactive troubleshooting with Splunk

Kurt Geiger Uses Real-Time Insight Into Machine Data to Support Global Websites

Kurt Geiger, the luxury footwear retailer with more than 80 stores and 240 concessions, serves over one million website page views daily, so uptime and customer experience are critical. The e-commerce team faced slow, manual troubleshooting because machine data was siloed and they lacked real-time visibility into a growing AWS cloud environment and sales performance during peak promotions.

Kurt Geiger implemented Splunk Enterprise (with the Splunk App for AWS) to centralize and search machine data, enable real-time alerts and dashboards, and extend analytics to marketing. The result: proactive, faster fault resolution, confident cloud monitoring, actionable web-traffic insights during peak periods (including detection of suspicious activity), and improved visibility into marketing and sales performance to protect the online customer experience.

Kurt Geiger

Adam Bidwell

Development Manager