Case Study: KDDI achieves 90%+ faster operations with Splunk

KDDI reduces routine operations time by over 90% with Splunk

The Japanese telecommunications operator KDDI Corporation faced a challenge with disparate log analysis tools for its critical au PAY smartphone payment service. This lack of unified observability slowed the visualization of service status and required manual report creation, consuming an entire day of staff time. To address this, KDDI chose to implement Splunk Enterprise.

By deploying Splunk Enterprise, KDDI centralized log data and created over 70 custom dashboards for real-time monitoring. The solution, which also utilized the Splunk AI Toolkit, automated reporting and enabled trend prediction. This resulted in a more than 90% reduction in routine operational time, significantly improved observability, and a shift towards proactive IT management for KDDI.

KDDI Corporation