Case Study: Karavel achieves 82% faster web page response and real-time error detection with Splunk Enterprise

Karavel Enhances Customer Experience with Real-Time Error Identification

Karavel, France’s leading online package-holiday provider operating 15 travel brands, relied on a distributed web platform to deliver bookings but lacked detailed visibility into its IT infrastructure. Without accurate monitoring it couldn’t track SLA compliance or proactively detect e‑booking misconfigurations—issues that caused checkout failures, abandoned carts and lost revenue.

By deploying Splunk Enterprise and building real-time dashboards and alerts, Karavel now monitors e‑booking flows and web performance across technical and business teams. The changes drove a jump in Varnish cache hit ratio from 40% to 92%, an 82% improvement in page response times, real-time identification and resolution of booking errors that prevent revenue loss, and improved SEO by finding and fixing 404/500 links—resulting in a noticeably better customer experience.

Karavel