Case Study: Pegasus Solutions achieves real-time transaction insight and cuts inquiry-tracking from 40 hours to minutes with Splunk

IT Intelligence Delivers Comfort to Travel and Leisure Industry

Pegasus Solutions, the world’s leading IT services provider for the travel and hospitality industry—supporting nearly 100,000 hotels, 1,000 travel sites and handling 4–5 billion transactions per month—faced scalability and troubleshooting challenges. They could only keep 24 hours of transactions online and three days on-premise, forcing offsite tape retrieval and manual reconstruction across 15 systems, plus awkward access to production logs and inconsistent homegrown formats.

Pegasus rebuilt its central reservation system (RezView NG) using Splunk Enterprise to centralize and index logs, map access to Active Directory, mask user data at index time, and provide saved searches and a “canary-in-the-coalmine” dashboard with scripted telemetry and early-warning metrics. The change cut inquiry-tracking from nearly 40 hours a week to minutes (freeing one FTE), enabled real-time support while customers are on the phone, improved operational visibility and proactive management, and set the stage for customer-facing real-time data portlets.

Pegasus Solutions

Peter Ehlke

Principal Systems Engineer, Pegasus Solutions