Case Study: ING Bank Śląski achieves real-time business decisions and greater customer insight with Splunk Enterprise

ING Bank Śląski S.A. Enables Real-Time Business Decisions With Greater Customer Insight

ING Bank Śląski S.A., a member of the ING Group and a leading retail and business bank in Poland, needed real-time visibility into its operations to support 24/7 services—maintaining over 200 business applications, including 20 mission‑critical systems—and to meet strict uptime and performance goals for its ING BankOnLine platform.

By deploying Splunk Enterprise, the bank's IT team gained real-time monitoring, automated alerts and faster troubleshooting, while business teams used indexed web and mobile logs for customer-behavior analytics. The solution improved application availability, enabled proactive capacity forecasting, delivered deeper customer insight, and supported faster, data-driven business decisions.

ING Bank