Case Study: Indiana Office of Technology improves government service performance with Splunk AppDynamics

Indiana Office of Technology cuts unemployment claim homepage load time from 28 seconds to 400 milliseconds with Splunk

The Indiana Office of Technology (IOT), the technology provider for over 100 Indiana state agencies, faced challenges with limited visibility into the performance of its applications. This lack of insight made it difficult to manage traffic surges and ensure the reliability of citizen-facing services, especially during the COVID-19 pandemic. To address this, IOT turned to Splunk and its AppDynamics product to gain a clearer view of its IT operations.

By implementing Splunk AppDynamics, IOT gained real-time visibility across its applications and infrastructure, allowing it to quickly pinpoint and resolve performance bottlenecks. The solution delivered significant results, including a 99% reduction in response time for a critical unemployment claims homepage during peak demand. With Splunk, IOT improved the speed and reliability of 74 government applications, strengthening its partnership with state agencies.

Indiana Office of Technology