Case Study: Nexa Technologies achieves faster response times and improved customer service with Splunk

Improved Response and Increased Service

Nexa Technologies is a trading-platform provider that builds and hosts browser-based brokerage and order-routing systems for global markets. Their support team depended on two busy system administrators to run homemade scripts and manually search cryptic FIX logs across 50 servers, a slow process that often took 5–60 minutes per query and left most non-urgent requests unanswered for a day or more.

Nexa deployed Splunk with Kiwi syslog forwarders to a central Splunk server, letting support staff run canned searches by order ID, use View Source for buy‑power calculations, and perform security investigations without touching production systems. The change standardized monitoring, freed about two hours per day for each system manager, cut urgent response times by an hour or more, reduced non‑urgent broker response from days to minutes, and lowered labor by roughly 50% for most validations and ~80% for the more complex ones.

Nexa Technologies

Matt Easley

Customer Support Manager