Case Study: HealthTrans achieves faster claims processing and improved customer satisfaction with Splunk

HealthTrans Streamlines Claims Processing, Improves Customer Satisfaction with Splunk

HealthTrans, the fourth-largest U.S. prescription benefits manager serving about 15.7 million members and processing over 100 million claims a year, faced a complex, heterogeneous IT environment and strict SLA requirements. Its monitoring relied on a mix of commercial tools, homegrown scripts and manual processes that made proactive detection, root-cause analysis and SLA enforcement difficult, slow, and labor-intensive.

By deploying Splunk for centralized indexing, real-time alerting and end-to-end transaction tracing, HealthTrans quickly improved visibility and reduced manual effort. Splunk enabled immediate root-cause identification, 98% reduction in mean time to repair, reallocation of two FTEs (~$200K/year), roughly $198K/year in troubleshooting savings, ~$280K/year in SAN storage savings and a $30K Oracle license reallocation — about $733K in annual hard ROI — plus improved customer satisfaction through near real-time SLA reporting.

HealthTrans