Case Study: Global Distribution Company achieves high-performance web monitoring and real-time IT and business insights with Splunk

Global Distribution Company Relies on Splunk for High-Performance Web Monitoring and Real-Time IT/Business Insights

A global industrial and commercial components distributor that depends on fast, next‑day ecommerce fulfillment faced a complex, homegrown IT environment and frequent “micro‑outages” that degraded website performance. Troubleshooting required hours of manual log searches, slowing response to customer-impacting issues and hampering operations across development, operations, warehouse and business teams.

The company deployed Splunk to centralize machine data, build custom dashboards, alerts and reports, and enable real‑time root‑cause analysis. Outcomes included a 24× improvement in mean time to diagnose, automated alerts and proactive fixes, improved security monitoring and warehouse visibility, richer business metrics (minute‑by‑minute web and order data), and about $169,820 in annual personnel savings—recouping the ~$144,000 investment in under a year.