Case Study: Gatwick Airport achieves 95% of passengers through security in five minutes or less with Splunk Cloud

Gatwick Airport Improves Passenger Experience, Enhances Airport Operations Efficiency

Gatwick Airport, the world’s busiest single-runway airport handling more than 42 million passengers a year and up to 945 flights daily, needed better real-time coordination across airlines, ground handlers and air traffic services to improve passenger experience and maximize runway efficiency. The airport faced complexity from many disparate systems and data sources and would have required dozens of dedicated servers to process that data in real time.

By deploying Splunk Cloud to unify live data from airport systems, transport partners and social channels, Gatwick gained real-time dashboards, faster troubleshooting and predictive visibility into passenger flows. The solution enabled dynamic staffing and resource shifts, reduced incidents, helped achieve the target of 95% of passengers through security in five minutes or less, and provided the ability to predict passenger volume hours in advance—improving collaboration and overall operational efficiency.

Gatwick Airport

Chris Howell

Head of Business Systems