Case Study: CenturyLink achieves faster issue detection and resolution with Splunk

From Switchboards to Dashboards Communications Leader Finds New Solutions

CenturyLink, a long‑standing communications and IT services provider, struggled with fragmented legacy and third‑party systems after multiple acquisitions. Troubleshooting was slow and siloed—staff spent days running scripts to pull logs, call centers lacked self‑service visibility, and executives had limited operational insight.

By deploying Splunk Enterprise and Splunk IT Service Intelligence to centralize logs, dashboards, KPIs and legacy monitors, CenturyLink created real‑time visibility for DevOps, call centers and executives. The solution sped report delivery, empowered frontline teams, and delivered measurable benefits: steep decreases in MTTI/MTTR and outages, faster time to value, and a strong return on investment.

CenturyLink

Jeff Burchfield

Senior Lead Software Developer