Case Study: First Abu Dhabi Bank improves customer experience and observability with Splunk AppDynamics and ThousandEyes

First Abu Dhabi Bank cuts downtime by 70% with Splunk AppDynamics

First Abu Dhabi Bank (FAB), the largest bank in the United Arab Emirates, needed to transition from a reactive to a proactive approach for monitoring its customer-facing applications. The bank's goal was to deliver exceptional, reliable service by improving visibility into application performance and breaking down data silos between its business, IT, and development teams. To address this challenge, FAB partnered with vendor Splunk and implemented its AppDynamics application performance monitoring solution.

By deploying Splunk AppDynamics with the support of partner Perform IT, FAB gained complete visibility across its application landscape. The solution provided proactive alerts and dynamic baselining, allowing teams to quickly identify and resolve issues before they affected customers. The results were significant, including a reduction in downtime of up to 70% for key services and an improvement in application availability to 99.92%. FAB also improved its mean time to repair and gained granular insights that empowered teams to optimize performance proactively.

First Abu Dhabi Bank