Case Study: Econocom achieves 15% SLA improvement and 60% event reduction with Splunk IT Service Intelligence

Event Analytics Helps Econocom Deliver Better Services to Customers

Econocom, a Europe-based IT services firm with 10,000 employees across 19 countries, faced operational strain from almost a dozen siloed monitoring tools that generated overwhelming event noise, false positives and missed SLAs. Without a unified view or cross-source analytics, teams struggled to prioritize incidents, plan staffing and meet customers’ strict response-time commitments.

By deploying Splunk Enterprise and Splunk IT Service Intelligence in production within weeks, Econocom centralized events, applied event analytics and adaptive machine learning thresholds, and gave teams a single-pane-of-glass for incident investigation. The result: 60% fewer events, 10x reduction in system-performance incidents, eight minutes faster event processing on average, and a 15% improvement in SLA performance, plus better staffing, capacity planning and customer visibility.

Econocom

Laurent Amouroux

Technical Director, Infrastructure Management Services