Case Study: Edenred achieves real-time, proactive monitoring and end-to-end operational visibility with Splunk Enterprise

Edenred Singapore Bridges Gap Between Technology and Business With Proactive Operations Monitoring

Edenred Singapore, the regional hub for the global leader in prepaid corporate services, manages infrastructure, security and private clouds for 11 countries and more than 120 applications. The company struggled with a siloed environment and manual, reactive monitoring—teams spent hours compiling basic reports and coordinating across product owners to troubleshoot issues, with little historical or cross-platform visibility.

By deploying Splunk Enterprise, Edenred consolidated logs into a single, real-time view that lets teams correlate data across systems, perform self-service searches, and use intuitive drag-and-drop troubleshooting. The platform reduced analysis from hours to seconds, saved 1–2 workdays per month, boosted operational efficiency and employee productivity, and improved customer experience by enabling instant detection and resolution of transaction errors.

Edenred

Jerome Bonnet

Chief Information Officer—Asia Pacific and Middle East