Case Study: Dun & Bradstreet achieves global application visibility and faster incident response with Splunk Observability Cloud

Dun & Bradstreet cuts incident analysis to 2 minutes with Splunk

Dun & Bradstreet, a provider of business data, faced challenges with disconnected monitoring tools and siloed teams. This lack of a unified view of application health slowed their incident response and threatened the continuous availability required for their global operations. To address this, they turned to Splunk and implemented Splunk Observability Cloud.

By deploying Splunk Observability Cloud and Splunk IT Service Intelligence (ITSI), Splunk provided Dun & Bradstreet with a single pane of glass for global visibility. This significantly reduced their Mean Time to Detect (MTTD) and Mean Time to Recovery (MTTR). Furthermore, Splunk's platform became the foundation for custom AI agents that cut incident analysis down to just two minutes, making their internal data analysis over ten times more efficient than manual processes.

Dun & Bradstreet