Case Study: DANA achieves 90% faster incident resolution with Splunk Observability

DANA resolves incidents 90% faster with Splunk

DANA, a major Indonesian digital payment platform, faced challenges ensuring service availability due to reactive and fragmented monitoring of its distributed microservices applications. Their existing tools lacked capabilities for distributed tracing and application performance monitoring, creating critical visibility gaps. This prompted the search for a solution, leading them to the vendor Splunk.

By implementing Splunk Observability Cloud, specifically Splunk Infrastructure Monitoring and Splunk Application Performance Monitoring, DANA gained full-fidelity observability. The solution provided a centralized view of their entire hybrid environment, enabling proactive incident detection and resolution. The results with Splunk were significant, including a 70-90% faster recovery from incidents, improved system uptime, and the ability to prevent future problems, allowing their team to focus on innovation.