Case Study: Cox Automotive achieves 90% fewer auction incidents and real-time simulcast reliability with Splunk IT Service Intelligence (Splunk)

Cox Automotive Shifts Gears, Drives Insights With Splunk IT Service Intelligence

Cox Automotive — owner of Manheim, AutoTrader and Kelley Blue Book — runs more than 75 dealer-to-dealer auctions and nearly seven million vehicle registrations annually. Its simulcast auctions depend on 850+ cameras, microphones and complex network gear that generate massive volumes of data; when devices fail the customer experience and revenue are immediately affected. The company lacked centralized operational visibility and real-time ways to pinpoint, prioritize and prevent issues, resulting in slow MTTI/MTTR and unstable auction performance.

Cox standardized on Splunk IT Service Intelligence, Splunk Enterprise and Splunk Cloud to centralize audio, video, network and infrastructure telemetry and apply real-time analytics and machine learning. The platform provides instant alerts, precise fault location, predictive degradation monitoring and cloud-scale ingestion—delivering a 90% reduction in auction incidents, materially faster time-to-identify, improved simulcast reliability and stronger protection of customer experience and revenue.

Cox Automotive

Ken Gavranovic

Vice President of Technology