Case Study: Cognia achieves PCI DSS compliance and improves customer experience with Splunk Enterprise

Cognia Meets Compliance Requirements, Improves Customer Experience

Cognia provides cloud telephony recording and analytics for financial institutions, contact centers and other enterprises, helping customers meet strict regulatory requirements such as PCI DSS and Dodd‑Frank. When it launched Cognia Mobile to thousands of users in two weeks, the company needed full operational visibility into infrastructure, rapid issue detection and the ability to supply customers with detailed service usage insights while maintaining compliance.

Cognia deployed Splunk Enterprise from the outset and uses it across support, engineering and development for handset diagnostics, AWS/cloudwatch monitoring, error reporting and bug fixes. Ingestion and correlation of logs and CDRs enable proactive troubleshooting (including ghost‑call detection), real‑time dashboards, customer activity and battery reports, and custom compliance tools—resulting in improved customer experience, higher application availability and stronger audit/compliance capabilities.

Cognia

Nick Hills

Chief Systems Architect