Case Study: Ceryx achieves 8x faster message tracking and $329K annual savings with Splunk

Ceryx Turns to Splunk to Improve Business IT Service Integrity

Ceryx, a managed cloud provider of Unified Communications and Collaboration services, faced a growing operational challenge: manually tracking blocked email messages and meeting a new customer requirement for long-term retention and compliance reporting. Message-tracking and incident analysis were resource-intensive, required senior staff, and threatened scalability as the business grew—so Ceryx needed an automated, centralized solution to improve troubleshooting, reporting, and compliance.

Ceryx deployed Splunk Enterprise (~$100k) to aggregate and search logs across systems. The result: message-tracking workflows that once took over eight hours now complete in under one hour (8x faster), compromised-account analyses run ~50x faster, training time fell 8x, and reporting time dropped 4x. Splunk also automated SSAE‑16 and ISO 27001 reporting, avoided a separate SIEM purchase and additional hires, and delivered estimated annual savings of about $329,500—more than a 3x return on the initial investment—while improving operational visibility and customer retention.

Ceryx