Case Study: Cerner achieves real-time operational visibility and reduced denied claims with Splunk

Cerner Corporation Achieves Real-Time Operational Visibility Into Complex Healthcare Transactions

Cerner Corporation, a leading healthcare IT provider connecting more than 18,000 facilities and processing over 180 million annual transactions, needed a faster way to detect and diagnose errors across thousands of disparate systems. Relying on SQL queries, Excel exports and manual reviews of a complex WebSphere environment made root-cause analysis slow and error-prone, contributing to resubmissions, denied claims and delays in patient care.

By deploying Splunk Enterprise, Splunk DB Connect and the Splunk App for WebSphere, Cerner centralized transaction metadata, created real‑time dashboards and set threshold alerts so teams can quickly find failed transactions and resolve root causes. This delivered reduced resubmissions and denied claims, faster eligibility verification and reimbursement, improved service delivery, and wider access to data-driven operational intelligence.

Cerner

Tom Twait

EDI Services Manager