Case Study: Avanza achieves improved website availability and superior customer experience with Splunk

Avanza Ensures Superior Customer Experience, Website Availability

Avanza, Sweden’s leading online bank known for its customer focus and high trading volume, moved to a distributed in-memory compute platform (GigaSpaces) to support growth and flexibility. The architecture had no traditional database to query, making it difficult and time-consuming to troubleshoot live errors and risking customer experience across web and mobile channels.

By deploying Splunk Enterprise to collect and analyze machine data, Avanza gained end-to-end visibility into its infrastructure, speeding detection and resolution of faults and reducing downtime for a service that handles roughly 100,000 trades daily. The platform also empowered support teams to trace customer issues, helped DevOps assess new features and usage, and led to improved availability, faster product rollouts, and higher customer satisfaction.

Avanza

Peter Almqvist

Head of IT Operations