Case Study: Asurion builds an agentic SOC and saves hours of manual work with Splunk AI Assistant 2.0

Asurion cuts 50 hours of validation work to 2 with Splunk

Asurion, a company that insures and repairs technology for millions of customers, faced the challenge of modernizing its security operations. They needed an AI tool that could reliably understand their unique Splunk environment to build a foundation for an agentic Security Operations Center (SOC). To support this effort, they relied on Splunk Enterprise Security and its SOAR feature.

Splunk implemented its AI Assistant 2.0, which featured custom Admin Instructions to provide critical context and guardrails. This solution allowed Asurion to validate 140 Enterprise Security notables in a single session and instantly flag 14 affected saved searches during a migration, saving an estimated 50 hours of manual work. The results included a major boost in trust for AI outputs and the creation of a fully agentic system that operates with reliable, automated operations.

Asurion