Case Study: Micron Technology, Inc. cuts business‑impacting IT incidents by over 50% and reduces MTTR by 32% with Splunk IT Service Intelligence (Splunk)

Analytics-Driven Approach Transforms IT Operations at Micron Technology

Micron Technology, a global leader in advanced semiconductor and memory solutions with multiple manufacturing sites, faced a lack of enterprise-wide visibility into its IT operations. Relying on fragmented, siloed monitoring tools left teams reactive to issues that could interrupt wafer production, material handling and shipping, threatening service quality and competitiveness.

By deploying Splunk Enterprise and Splunk IT Service Intelligence to ingest syslog, SNMP, HP OpenView, application and production data, Micron gained real-time, cross-domain visibility, consolidated KPIs and shared dashboards, and enabled collaborative incident management. The analytics-driven approach reduced business-impacting IT incidents by more than 50%, cut mean-time-to-resolve major incidents by 32%, and lowered the number of major incidents by 23%.

Micron Technology, Inc.

Brian Best

IT Director