Case Study: Agero Achieves a 100% Digital Roadside Assistance Experience with Splunk

Agero delivers a 100% digital customer experience with Splunk

Agero, a market-leading roadside assistance company, needed to digitize its services to accelerate response times and provide better support for its customers. Their challenge was to move beyond traditional phone-based support to offer a fully digital, transparent experience. To achieve this, Agero turned to Splunk and implemented Splunk Observability Cloud.

Using Splunk's observability solutions, Agero gained a single source of truth for its data and end-to-end visibility across its infrastructure. This allowed teams to proactively monitor, track and troubleshoot issues. The solution enabled Agero to offer a 100% digital, agentless experience to its customers, resulting in an 18-point increase in its net promoter score and a 5% year-over-year increase in availability.

Agero