Case Study: AdvancedMD achieves improved customer satisfaction and faster issue resolution with Splunk IT Service Intelligence

AdvancedMD Strengthens Customer Satisfaction with Service-Centric Insight From Splunk ITSI

AdvancedMD, a cloud-based software provider for independent physician practices serving over 17,500 practitioners and 500 medical billing companies (with 13,500–15,000 daily users), struggled with dated monitoring tools that couldn’t consolidate data or provide advanced, service-centric reporting. Without a unified view of infrastructure and application health, the company lacked proactive alerts and the visibility needed to detect and resolve issues before they impacted customers.

By deploying Splunk Enterprise and Splunk IT Service Intelligence, feeding logs from servers and network devices and building NOC dashboards, AdvancedMD gained end-to-end, service-focused visibility and adaptive thresholding for critical workflows like claims processing. The outcome was faster troubleshooting and significantly reduced mean time to resolution, improved reliability and actionable insights that boosted customer satisfaction and optimized service delivery.

AdvancedMD