Case Study: 2xConnect reduces downtime by 60% with Splunk Observability Cloud

2xConnect reduces downtime by 60% with Splunk

2xConnect, a B2B telemarketing startup, needed an end-to-end observability solution to maintain uptime and quickly resolve performance issues with their limited engineering resources. Their challenge was to gain a single view into their IT operations, infrastructure, and security to better serve their customers. They turned to Splunk and implemented Splunk Observability Cloud.

By using Splunk Observability Cloud, 2xConnect gained a single pane of glass for monitoring, which included out-of-the-box dashboard templates and native OpenTelemetry support. This solution allowed them to reduce downtime by 60%, achieve 100% uptime during a critical AWS migration, and improve revenue conversion by 20% after quickly discovering and fixing a major code bug. Splunk provided the agile and cost-effective observability the startup required.

2xConnect