Case Study: Envoy (visitor and delivery management provider) achieves increased revenue and faster experimentation with Split

From Feature Flags to Experimentation, Envoy Chooses Split to Increase Business Value

Envoy, a leading visitor and delivery management software provider for offices worldwide, needed faster, data-driven product decisions to meet aggressive revenue targets. Their in‑house feature‑flagging process was slow and manual—product managers had to coordinate with developers for every rollout, compile customer lists by hand, and lacked visibility into which customers saw which treatments—so it couldn’t scale with rapid growth.

Envoy adopted Split’s feature-flagging and experimentation platform to wrap every feature, enable phased rollouts and in‑production testing, and give product managers self‑service control. The change improved release velocity and branching practices, freed developer and PM time, enabled biweekly experiments that boosted conversions and entitlement upgrades, and delivered consistent, lower‑risk rollouts across back‑end and front‑end systems.

Envoy

Eric Crane

Product Manager