Case Study: P3 Insurance Solutions improves customer communication and reduces missed notifications with SPLICE Software

P3 Insurance Solutions lifts mobile phone collection to 88% with Splice Software

P3 Insurance Solutions, a local Memphis independent insurance agency, faced challenges with missed customer notifications and data integrity issues that impacted communication and satisfaction. To address these gaps, they partnered with Splice Software and leveraged its out-of-the-box integration with the EZLynx platform.

The solution from Splice Software involved implementing automated, personalized texts, emails, and calls triggered by daily actions within EZLynx. This was done without changing P3's existing workflows. As a result, Splice Software helped P3 improve data accuracy, increasing the collection of policyholder mobile numbers to 88%, and saw a decrease in overall inbound calls. The automated communications ensured more effective and timely touchpoints throughout the customer journey.

P3 Insurance Solutions