Case Study: Yamaha reduces issue resolution time with Splashtop On-Prem

Yamaha Motor’s Robotic Division Uses Splashtop to Remotely Support IoT Devices

Yamaha’s SMT business, part of Yamaha Motor Co., Ltd., needed a faster way to troubleshoot customer issues with its IoT-enabled surface mount technology equipment. Before working with Splashtop, technicians relied on emails, photos, and customer descriptions to diagnose problems, which slowed issue identification and made remote support difficult.

Yamaha implemented Splashtop On-Prem to enable secure, on-premises remote access to SMT devices worldwide. With Splashtop, technicians can directly view error histories, operation logs, and screens, reducing stress for both staff and customers while speeding up troubleshooting and training. Yamaha says the solution has helped create a 24/7, 365-day remote maintenance environment and will support its global expansion plans.

Yamaha

Miharu Masui

Chief of Information Services