Case Study: Tivit boosts remote support efficiency and cuts costs with Splashtop Enterprise

Tivit Enhances Remote Support Efficiency and Lowers Costs with Splashtop Enterprise

Tivit, a multinational technology solutions provider, needed a more scalable, easy-to-use, and cost-effective remote support platform for its Service Desk, Field Service, and Device Management teams. After facing limitations with its existing solution, BeyondTrust, Tivit evaluated alternatives and selected **Splashtop Enterprise** to better support global clients across PCs, Macs, and other devices.

With **Splashtop Enterprise**, Tivit streamlined remote support through concurrent user licensing, support links and PIN codes, session collaboration, and strong security features like SSO and granular access controls. The implementation took just two weeks and helped Tivit handle about **8,500 remote accesses per month**, improve service desk efficiency and customer satisfaction, enable multi-technician collaboration, and reduce costs while maintaining secure remote access.

Tivit

Ericson Oliveira

Process Specialist