Case Study: Ryman Healthcare reduces remote support costs with Splashtop

Ryman Healthcare reduces remote support costs for 5,000 endpoints with Splashtop

Ryman Healthcare, a leading retirement village and aged care provider in Australia and New Zealand, faced the challenge of optimizing the commercial value of its remote support for approximately 5,000 endpoints. Their existing solution, TeamViewer, met functional needs but presented an opportunity for significant cost reduction. The infrastructure team, led by Technology Infrastructure Manager Jacques Loubser, sought an alternative that could maintain enterprise-grade capabilities while delivering a stronger return on investment.

Splashtop Remote Support was implemented to provide secure and reliable remote assistance across the distributed organization. The solution resulted in substantially lowered licensing costs compared to TeamViewer, reducing the total cost of ownership without sacrificing functionality. Splashtop enabled faster issue resolution with instant connections and valuable unattended access, minimizing disruption for frontline staff. The platform also proved straightforward to deploy and scale, supporting Ryman Healthcare's growing technology environment efficiently.

Ryman Healthcare