Case Study: Peter Pane reduces device downtime with Splashtop

Peter Pane Restaurants Reduce Device Downtime with On-Demand Remote Support and Augmented Reality

Peter Pane, the restaurant group supported by Paniceus Systems, needed a better way to remotely manage more than 1,000 endpoints across 46 locations in Germany and Austria. Their previous remote support tool had become overly complex and inconsistent, creating downtime for POS devices, increasing security risk, and making it difficult for IT to support both technical and non-technical staff quickly and securely.

Peter Pane and Paniceus Systems switched to Splashtop Enterprise, using on-demand remote support and Splashtop AR to deliver fast, GDPR-compliant assistance from a centralized IT team. With Splashtop, they simplified rollout and configuration, reduced travel time and support costs, and cut device downtime by 50% in complex visual support scenarios, improving both IT efficiency and the customer experience.

Peter Pane

Björn Runge

Head of IT