Case Study: Monitor ERP Reduces Cybersecurity Risks and Cuts Support Costs with Splashtop On-Prem

Monitor ERP Dramatically Reduces Cybersecurity Risks While Remotely Supporting Customers Worldwide

Monitor ERP, a Swedish ERP provider supporting more than 5,000 customers and 300,000 daily users across 30+ countries, needed a more secure and controllable way to deliver remote support. Its existing remote access tool lacked strong authentication, logging, and the flexibility to meet growing customer concerns about cybersecurity, especially for sensitive ERP environments.

Monitor ERP replaced its previous system with Splashtop On-Prem to gain on-premises control, stronger authentication, advanced encryption, and detailed logging. With Splashtop, the company created customized access policies for different user groups, improved time to resolution for global support cases, and cut remote support costs by 50% while reducing cybersecurity risk and liability exposure.

Monitor ERP

Christopher Hagman

Team Manager of IT and Cloud