Case Study: Groupe Delta improves remote IT support capabilities with Splashtop

Improving Remote Support Capabilities with Splashtop SOS

Groupe Delta, a French managed IT services provider, needed to replace an outdated legacy RMM as its business and infrastructure grew to support more than 5,000 Windows devices. After evaluating several alternatives, the team found that many options were too costly, too limited, or not user-friendly enough, and their Datto RMM still lacked the attended, on-demand remote support they needed. To solve this, Groupe Delta turned to Splashtop Remote Support.

With Splashtop Remote Support, Groupe Delta gained attended SOS support for unmanaged devices, quick access via a simple session code, and the ability to support Windows, Mac, iOS, and Android devices on demand. Splashtop filled the gap in their Datto setup, improved technician efficiency and user satisfaction, and did so at roughly half the cost of similar solutions—allowing Groupe Delta to nearly double its number of licenses.

Delta Group

Julien Boissat

Technical Director