Case Study: IMCollaboration achieves more efficient remote support with Splashtop

IMCollaboration and LINCTEC Leverage Splashtop Remote Access in Atera to Provide Effective Remote Support to Clients

IMCollaboration, an IT support provider based in Texas, needed an affordable RMM/PSA platform with built-in remote access to manage and troubleshoot client systems more efficiently. After comparing tools like TeamViewer and finding separate solutions too costly, they chose Splashtop through Atera to support clients with fast remote access and control.

With Splashtop integrated into Atera, IMCollaboration gained instant remote access, file transfer, multi-monitor support, chat, and quick ticket-based troubleshooting from within one platform. Splashtop helped reduce support costs and improve responsiveness, while LINCTEC reported that client turnover dropped by 70%—showing the strong efficiency and customer satisfaction gains delivered by Splashtop.

IMCollaboration

Andy Higgins

Owner