Case Study: Munster Business Equipment achieves operational efficiency and reduced costs with Splashtop SOS

How Munster Business Equipment Leveraged Splashtop SOS to Increase Operational Efficiency

Munster Business Equipment, a leading supplier of managed print services and interactive/audio-visual solutions in Ireland, wanted to reduce rising operational costs caused by unnecessary on-site visits for printing and scanning issues. The company turned to Splashtop and its Splashtop SOS remote support solution to help its support team resolve more issues remotely while maintaining strong customer satisfaction.

With Splashtop SOS, Munster Business Equipment was able to quickly provide attended remote support, manage around 500 machines remotely, and support both Windows devices and iOS devices for its team of six technicians. The result was fewer site visits, lower travel costs, and greater operational efficiency, helping the service department become more profitable; Darach Meade praised Splashtop for its ease of use and price.

Munster Business Equipment

Darach Meade

Sales Manager