Case Study: Adial achieves 75% remote support resolution with Splashtop

How Adial's Switch to Splashtop Streamlined Artisanal Pizza Machine Support and Slashed Costs

Adial, a leader in automated pizza distribution based in Normandy, needed a more cost-effective way to remotely support and maintain more than 2,500 connected pizza-making machines across Europe, North America, and beyond. After outgrowing its previous remote support setup, the company looked for a scalable solution with endpoint monitoring and management capabilities, and chose Splashtop’s SRS Premium.

With Splashtop, Adial was able to migrate smoothly from LogMeIn and manage support without technical hassle. The vendor helped Adial solve 75% of support requests remotely, reduce downtime, cut on-site visits, and streamline IT and R&D workflows, enabling more efficient global operations and cost savings.

Adial

Tommy Boulay

IT Manager