Case Study: Fast Break Tech Achieves Faster, More Responsive Remote Support with Splashtop

Fast Break Tech - MSP Managing 3,000 Endpoints – Switches from LogMeIn Central to Splashtop Remote Support Premium

Fast Break Tech, an MSP based in Sacramento, CA, manages more than 3,000 endpoints with just 8 technicians and needed a better way to remotely support clients across California and Nevada. After using LogMeIn Central Premier, the team wanted a faster, more responsive, and more feature-rich solution for remote access and endpoint management, including support for unattended devices and out-of-session communication.

Fast Break Tech switched to Splashtop Remote Support Premium, which provided remote access, chat, SOS attended support, and monitoring/management tools like alerts, system inventory, and remote commands. According to Steven Walker, implementation was easier than expected, the platform ran faster than LogMeIn, and the chat and SOS features improved efficiency for the team. Splashtop also helped the MSP save significantly versus other solutions, with the case study citing potential savings of over 80%.

Fast Break Tech

Steven Walker

President