Case Study: Bill Miller Bar-B-Q saves 45% and improves remote support with Splashtop

Bill Miller Bar-B-Q Remotely Supports Point of Sale Terminals in Over 80 Restaurant Locations with Splashtop

Bill Miller Bar-B-Q, a San Antonio-based restaurant chain with over 80 locations, needed a more affordable and reliable way to remotely support nearly 1,000 Windows-based POS terminals, corporate computers, and user devices. Their IT team also wanted strong security for PCI compliance, fast remote access for immediate support, and smooth sessions for training and troubleshooting, but their existing remote support tool was too expensive and inconsistent.

Bill Miller Bar-B-Q switched to Splashtop Remote Support Premium, which was quick to deploy and easy for the team to adopt. With Splashtop, the IT staff gained high-performance remote access, endpoint monitoring and management, alerting, and 1-to-Many capabilities, helping them support stores more efficiently, reduce travel, and keep business running remotely. The company said it saved more than 45% while also getting better performance from Splashtop.

Bill Miller Bar-B-Q

Robert Collazo

Director of Information Technology