Case Study: Beyond Digital Solutions achieves 90% remote issue resolution with Splashtop Enterprise

Beyond Digital Solutions Reduce On-site Visits and Fix 90% of Digital Signage Issues Remotely

Beyond Digital Solutions, a Newcastle-based digital communications agency, manages more than 7,000 digital signage screens across the UK, Europe, Canada, and the US. To keep campaigns running smoothly across a wide mix of devices and software, the company needed a stable, secure remote support solution that could minimize disruptions, support on-demand assistance, and work across different operating systems. They chose Splashtop Enterprise to replace their previous remote access provider.

With Splashtop Enterprise, Beyond Digital Solutions can remotely support over 200 machines per day, fix up to 90% of digital signage issues without onsite visits, and enable staff to work remotely on their own devices. Splashtop helped the company deploy quickly with no downtime, saving an average of 15,000 miles of travel and about 4 tons of CO2 emissions per client in the first year, while also expanding their ability to support new platforms like Android and Linux.

Beyond Digital Solutions

Michael Thompson

Digital Architect and Digital Signage Expert