Case Study: ABCis improves secure remote support with Splashtop

ABCis Uses Splashtop SOS to Provide Attended and Unattended Support to Clients’ Computers

ABCis, a SaaS provider supporting around 1,500 retail customers, needed a secure remote access solution to install and support software on clients’ computers. After finding that AnyDesk lacked strong multi-user security and that other tools like LogMeIn and TeamViewer were not a fit, the team turned to Splashtop SOS Unlimited to better meet their attended and unattended support needs.

With Splashtop, ABCis gained on-demand and unattended access, individual technician accounts, granular user permissions, session logging, chat, file transfer, and easy remote deployment of the Splashtop Streamer. The team said the rollout was easy and that remote deployment was a “lifesaver,” helping them quickly migrate existing connections while improving security and support efficiency. Splashtop also delivered a cost-effective solution at $34 per month per concurrent technician.

ABCis

Braeden Saxon

Integrated Systems Manager