Case Study: Henmores builds an ambassador community and boosts UGC with Spitche

Henmores drives 2K+ engagement actions with Spitche

Henmores, a premium country fashion retailer based in the United Kingdom, faced the challenge of having dedicated consumers and potential ambassadors but no centralized system to track, engage with, or reward them. Without a way to segment their audience or collect preference data, they were unable to foster direct communication or build deeper loyalty. To address this, they turned to the vendor Spitche.

Using Spitche, Henmores built a fully customizable ambassador community to reward top consumers for their engagement. The solution provided a centralized line of communication and valuable data on contacts and preferences. The results were significant, with over 100 pieces of user-generated content and more than 2,000 engagement actions on Facebook and Instagram within the first months, leading to increased loyalty and larger order sizes.

Henmores